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Unmatched Customer Experience

Support How You Want It, When You Want It.

Your Evidex Product Specialist is always available to train users, conduct refresher sessions, or answer questions on-demand. Phone, email, and in-app chat support is provided for all Evidex users along with an interactive, online user guide. 

What's Included

Training is an ongoing process and the Product Specialist assigned to your team will be available on-demand. Training can be conducted on-site or through web meetings, or a combination of both. Initial training sessions will be scheduled with all user roles.

 

Hypercare Support is offered at the time of implementation and major new releases.

Support is offered through Advera’s world-class U.S.-based Product Specialist team. Live technical and online support is offered 5:00 AM to 4:00 PM Pacific Time, Monday through Friday, excluding national U.S. holidays.

The comprehensive Evidex User Guide is available in a searchable, self-help knowledge center, ensuring the most up-to-date information is available for users whenever they need it. 

Have a questions that can't be answered by the User Guide or need a quick tutorial? Live chat with a Product Specialist is available for users during normal business hours for no additional charge. 

What makes our data, analytics, and software better?

tech stack

Built on Web 2.0 technology

Evidex is cloud-native, software-as-a-service built on next generation technology with a best-in-class user interface minimizing resources needed for implementation and providing tools safety reviewers want to use.

 

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Off-the-shelf, validated data integrations

Signal detection and advanced analytics on FDA Adverse Event Reporting System (FAERS), WHO's VigiBase, and our proprietary clinical safety database are included from Day 1.  

 

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Ready to take the next step? 

Integrated Signal Management

Audit-proof your process by tracking safety issues from clinical trials as post-approval.

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Advanced Data Analytics

Uncover hidden patterns, unknown correlations, and trends to become a value-added partner to your organization

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